Our Proprietary Brands team focuses on building brands that are exclusive to PetSmart and that pet parents and pets love.  Our team partners with product development, merchandising, product design, product integrity and global sourcing to bring the brand essence to life in product form. 

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Manager, Regulatory Compliance 

This role is responsible for ensuring the key processes that support introducing Proprietary Brand products to market in a socially responsible manner, meeting all regulatory and PetSmart internal standards. In addition, this position is also responsible for developing, managing, and overseeing the operational program function within the company’s Quality Program.  This position owns the end-to-end Regulatory Programs and plays a vital role in eliminating inefficiencies and optimizing current processes within Proprietary Brand Compliance.

Supervisory Responsibilities

2-3 associates

Essential Duties and Responsibilities

• Serve as a subject matter expert and consultative partner for PetSmart on efforts tied to Regulatory Compliance- Label Compliance, Social Responsibility, Packaging Compliance.
• Maintains an understanding and interpretation of the laws that govern our products; serve as subject matter expert on the specific laws and requirements affecting PetSmart, Proprietary Brands, and establish effective partnerships with Regulatory agencies.
• Collaborate with internal and external colleagues to interpret regulations and technical information to develop solutions for ambiguous situations.
• Serve as point of contact by addressing and troubleshooting Regulatory questions, assisting in the development of remediation plans for issues identified by stores, Phoenix Home Office (PHO) and field leaders.
• Monitor and evaluate pending labeling regulations and industry developments to determine potential impact and develop relevant action plans.
• Review and approve label information (e.g., product naming convention, ingredients/materials, nutrition, claims, and graphics), packaging proofs, and online content.
• Represent externally, including participation in trade and professional associations, as needed.
• Leads the Enterprise Withdrawal & Recall Program.
• Effectively leads the state & federal registrations program, ensuring accurate and timely compliance.
• Leads efforts to attain and maintain 3^rd party accreditations such as NASC and USDA Organic.
• Works closely with Quality & Food Safety Managers across categories to develop deep level understanding of functional program processes and procedures.
• Leads Extended Producer Responsibility (EPR) compliance and reporting programs for the US and Canada based operations.
• Supports consistency, standardization and enhancement of existing tasks and processes while also developing and executing newly created processes to improve overall efficiency and accountability.
• Assist in the development and implementation of strategic compliance initiatives.

Travel Required: 5-10%

Minimum Qualifications

• Bachelor’s degree in science, engineering, technology, or similar STEM area.
• Minimum of 5 years in the consumer goods industry; manufacturing, wholesale, or retail.
• Minimum 5+ years’ experience in managerial positions in Regulatory Compliance or Quality Assurance in international consumer goods industry.
• Regulatory expertise, including experience interpreting and applying regulations to marketing claims and products.
• Experience understanding product regulations and working with government agencies (FDA, AAFCO, CPSC, CFIA).
• Ability to make critical business decisions in a fast-paced environment.
• Demonstrated success in handling multiple cross-functional projects in a complex environment.
• Experience in influencing business or project strategies to align with regulation & compliance requirements.

Knowledge and Skills:

• Requires effective written and verbal communication skills to effectively present information to all levels of leadership and key partners, including third-party service providers, supplier, and factories.
• Requires strong ability to lead and develop team of professionals with direct/dotted line reporting into current role.
• Requires strong ability to influence and in some cases, influence without supervisory authority.
• Requires strong analytical and problem-solving skills to analyze data and interpret trends to create actionable business plans and strategy.
• Requires demonstrated ability to lead project and cross-functional teams to resolve complex issues.

Technical Skills:

• Proficient skills in MS Office

Physical Demands and Work Environment

The physical demands and work environment are characteristic of those found in a typical office environment.  Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.