Equipment Room

JOB OVERVIEW:

The Bar General Manager is responsible for all aspects of the outlet with a focus on the vibe, service, and hospitality provided. The GM oversees leading a team of employees to create a warm, engaging and exciting social scene during all hours of operation while running a profitable outlet. This position also controls the quality of all service and products provided by the outlet and continually challenge the team to improve and create an environment that fosters creativity, free thinking, and intelligent decision-making.

REPORTS TO:

Food & Beverage Director

SUPERVISES:

Outlet Staff

KEY RELATIONSHIPS:

Internal:

Department Managers, F&B Department, Executive Committee, Accounting, HR, Guest Relations, Events, Engineering, Housekeeping, VP Food and Beverage, SVP Operations

External:

Hotel guests/visitors, vendors

WORK AREA:

Outlet currently named Equipment Room

Qualifications

QUALIFICATIONS AND REQUIREMENTS:

Essential:

• Exert physical effort in working within a F&B outlet environment
• Endure various physical movements throughout the work areas
• Able to stand for 10-12 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding in order to ensure effective communication
• Understanding: Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension: Fluent in the English language

• Organizational Skills:

• Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per Standard of Operating Procedures
• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings
• Responsibility: Personal comportment in line with Bunkhouse policies, standards, and expectations
• Able to perform job with attention to detail, speed, and accuracy
• Can prioritize and organize
• Able to understand guests'
• Able to work cohesively with co-workers as a part of a team or independently with minimal supervision
• Able to maintain confidentiality of guest information and pertinent hotel
• Possess leadership, team building, and implementation skills
• Possess appropriate knowledge of local liquor laws to conduct legal business

Desirable:

• Multi-lingual
• College degree
• 7 years of experience in management of high volume and world-class quality outlet/lounge

ESSENTIAL Joe FUNCTIONS AND RESPONSIBILITIES:

• Building the Business & Guest Base/Loyalty
• Responsible for working with the management team to increase guest counts and to develop a loyal guest base
• Keep focused on the importance of making decisions with the best interest of the guest, the employees and the ownership in mind
• Be the face of the venue to welcome loyal guests and continue to build the guest loyalty
• Work closely with Breakaway Records to ensure the musical vibe of the space is always on point.
• Ensure that the priorities of the business are maintained at all times, a first-class cocktail program being consistently executed both initially and over time.
• Work with the team to ensure training on the concept as well as understanding the music in order that they can converse with and educate the guests as required.
• Take an active role in developing and programming of special parties and events
• Being present during service hours to ensure 100% guest satisfaction
• Responsible for working with the team to maximize sales and optimize profits through the management of labor, food & beverage costs and other operational expenses as well as revenue generation

Leadership

• Maintain complete knowledge of and comply with the company vision statement, all property management systems and departmental policies/service procedures/standards
• Possess a high level of initiative and drive to do whatever is necessary to build and run a successful operation
• Responsible for creating and maintaining an upbeat, productive and educational environment
• Work with management to create a team atmosphere amongst the staff, which is fun, lively and casual, yet professional
• Ensure that the weekly schedule is produced in a timely and effective manner and in line with the demands of the business
• Facilitate weekly outlet meetings to discuss the business and role of the team in the building of the business
• Provide feedback and direction to the middle managers so as to continue their development through the company approved succession plan
• Monitor the service periods including quality of the entertainment and room energy

Recruiting & Hiring

• Establishes and maintains appropriate staffing levels and remaining abreast of any changes which may impact staffing needs
• Oversees and participates in the recruiting and hiring of high-quality employees, including managers

Training & Development

• Responsible for menu development and cocktail program ensuring the program is fresh and has positive impact on beverage cost and therefore financial results.
• Ensure all servers, bartenders and host staff are consistently projecting an extraordinary image based on impeccable grooming, uniform standards and hospitable attitude
• Establishes a system whereby all employees are thoroughly trained in issues pertaining to their position
• Work with outlet managers to provide ongoing training of product knowledge, hospitality expectations, cycle and standards of service to the Front of the House through pre-meals and additional meetings as necessary
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas

• Team Development

• Responsible for continually assessing the status of the current team, developing action plans to address the developmental issues of each team member and following through on each team member's progress
• Responsible for working the rest of the management team to maximize sales and optimize profits through the management of labor costs and other operational expenses

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations.