Andaz Scottsdale
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.The responsibilities include assisting in overseeing any area in the Rooms Division. This includes the Front Office staff, Guest Services, and Housekeeping. Duties may also include training, staff development and scheduling.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Managing Revenue Goals
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports the Rooms team to effectively manage occupancy & rate, wages and controllable expenses.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Managing and Conducting Human Resources activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in all departments (e.g., pre[1]shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand[1]up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Experience supervising all Rooms Departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Experience developing standards and operating procedures.
- Participate in MOD program
- Have dealt with special projects
- Coach and counsel employees to reflect Hyatt service standards and procedures
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
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• Demonstrated ability to effectively interact with people of diverse socioeconomic,
· cultural, disability, and ethnic backgrounds.
• 2-4 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Hyatt Experience preferred
• Union Experience preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational
· leader, effective communicator, effective in providing exceptional customer service and
· ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Eligible candidates must have schedule flexibility.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
Benefits & Perks
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Enjoy free meals in our colleague cafe
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Discounted & Complimentary Hotel Room Nights
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Medical Dental and Vision Insurance (Full-time colleagues)
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Retirement savings plan
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Excellent training and professional development
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Opportunities to work around the world with Hyatt Hotels and Resorts
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Tuition reimbursement, up to $1,000 a year!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
