Hyatt Corporate Office, Chicago
The Opportunity
Hyatt is seeking a dynamic, strategic VP of Global Financial Shared Services to lead our global team of shared services professionals. In this influential role, you’ll drive excellence in shared services and work closely with our Finance and Regional teams to shape the future of financial shared services at Hyatt. As part of a company that values diversity, equity, and inclusion, you'll foster a culture of curiosity, skill development, and strong partnerships with colleagues and stakeholders alike in setting meetings and celebrations. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
This position will lead Hyatt's global financial shared services across multiple regions, including the Americas, EAME/SWA, and ASPAC while overseeing our strategic partnership with Genpact, our business process outsourcing provider.
Key Responsibilities:
•Oversee and direct the operations of Hyatt's shared service center in Moore, Oklahoma, which supports Full Service and Select Service hotels across the Americas.
•Provide leadership for the shared service center in Cancun, Mexico, serving Hyatt's distribution segments and corporate entities.
•Manage shared services operations across EAME and ASPAC, ensuring consistent alignment with Hyatt’s global shared services strategy.
•Guide the global partnership with Genpact, including setting priorities, negotiating deliverables, and monitoring performance to optimize shared services processing worldwide.
•Drive the strategic expansion of global finance and accounting shared services, achieving cost efficiencies through scale, process optimization, and enhanced accuracy and controls. This will include exploring further expansion into administrative functions and business support areas.
•Collaborate closely with global and regional finance, IT, and HR leaders to align shared services with current and future business needs.
•Ensure robust communication, change management, and training plans are developed and executed to support smooth transitions and implementations across all shared services initiatives.
•This role requires frequent domestic and international travel.
Qualifications
Experience Required:
•10+ years of progressive experience in finance or accounting leadership roles
•In-depth knowledge of financial processes, systems, and controls
Experience Preferred:
•Bachelor’s degree in Finance, Accounting, or a related field
•Experience in a multinational corporation
•Proven track record in leading a shared services organization (strongly preferred)
•Demonstrated success in driving continuous improvement initiatives
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
