Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.
Lincoln Property Company is seeking a proactive Training & Development Specialist with a strong technical focus. This role is essential for providing technical troubleshooting support using SQL, leading training for AVID/Kardin/Yardi, and managing projects such as chart of accounts conversions, property conversions, and implementing new modules in MRI, such as Fixed Assets. The Specialist will guide end users through front-end solutions when back-end troubleshooting isn't feasible and support broader training and project initiatives as needed.
Key Responsibilities:
- Technical Troubleshooting and SQL Expertise:
- Utilize SQL to diagnose and resolve technical issues with Lincoln MRI and client-owned accounting systems.
- Provide expert solutions to ensure optimal functionality of software systems.
- AVID, Kardin, and Yardi Training Leadership:
- Lead the development and delivery of training programs for AVID (invoice management software), Kardin (budgeting software), and Yardi
- Ensure that training sessions are comprehensive, up-to-date, and tailored to meet client needs.
- Front-End Troubleshooting and User Guidance:
- When back-end troubleshooting via SQL is not possible due to client software restrictions, guide end users through resolving issues using front-end solutions.
- Develop and provide clear, step-by-step instructions and support to empower users to address and fix issues independently.
- Software Training Delivery:
- Conduct engaging training sessions on AVID, Kardin, and Yardi, focusing on system operations, best practices, and effective usage.
- Tailor training approaches to accommodate various skill levels and ensure thorough understanding.
- Project Management:
- Lead and manage projects related to chart of accounts conversion, ensuring a smooth transition and integration with existing systems.
- Implement new modules in MRI, such as fixed assets, including setup, configuration, and training for users.
- Coordinate with internal teams and clients to ensure project goals are met and deliverables are achieved.
- Technical Documentation:
- Create and maintain detailed technical documentation and training materials for AVID, Kardin, Yardi, and new MRI modules.
- Ensure documentation is accurate, accessible, and user-friendly for both clients and internal teams.
- Client Support and Relationship Management:
- Act as the primary contact for clients regarding technical support, training for AVID, Kardin, and Yardi and project-related inquiries.
- Build and sustain strong client relationships, providing responsive and effective support.
- Project Assistance:
- Assist with ad hoc projects related to technical troubleshooting, software integration, and other client-specific needs.
- Collaborate with team members to address client requirements and enhance technology solutions.
Qualifications:
- Education:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience:
- Minimum of 3-5 years of experience in a training and development role with a strong focus on technical troubleshooting and software training.
- Skills:
- Proficiency in SQL with experience in diagnosing and resolving technical issues within accounting software systems.
- Hands-on experience with AVID (AP management software), Kardin, or Yardi, including training and support.
- Proven experience managing projects such as chart of accounts conversion and implementing new modules in MRI, including fixed assets.
- Strong ability to guide end users through front-end troubleshooting processes when back-end solutions are restricted.
- Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and priorities effectively.
- Effective communication and interpersonal skills, with a proactive approach to client support and training.
Personal Attributes:
About Lincoln Property Company Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com. All job offers are contingent on completion of a background check and proof of eligibility to work in the United States. By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.
