Job Description
The Team
We are seeking a Systems Administrator to join American Tower’s IT organization. The team focuses on delivering technology solutions, data management, and reporting analytics that support U.S. Tower operations. Day to day you will administer system applications, configure enhancements, fulfill maintenance requests, troubleshoot issues, and support users across the organization and external customer base. As a Systems Administrator, you will serve as a subject matter expert, partner with functional teams and leaders, and help maintain the operational infrastructure by supporting issue resolution, system improvements, and ongoing business needs.
What You Can Offer Us
- Administer and configure system platforms, including user setup, profiles, roles, object customization, fields, record types, page layouts, and data management transactions.
- Act as a primary point of contact for technical support and troubleshooting of supporting applications.
- Support business requirements gathering and the design, testing, and implementation of information technology solutions that meet established requirements and standards.
- Troubleshoot and analyze integration issues across associated systems and teams.
- Analyze and resolve complex functional and data issues and develop solutions and workarounds.
- Develop training materials and support system user training workshops, including presenting new systems, features, and enhancements and providing one-on-one training.
- Implement and maintain system governance best practices, including security settings, user permissions, system configuration documentation, and compliance requirements.
- Scope and prioritize enhancement requests with multiple stakeholders, including the Project Management Organization, internal business customers, and senior management, and support roadmap maintenance.
- Develop and maintain productive business customer relationships and support collaborative solution delivery.
- Create and maintain reports and dashboards to support business operations and decision-making.
- Other duties as assigned.
What You Need to Succeed
- Bachelor’s degree required, with a concentration in a relevant field preferred.
- A minimum of 3 years of system support experience required.
- Experience bringing robust, scalable systems solutions to market preferred.
- Ability to analyze data, identify trends, and make recommendations for system improvements.
- Ability to provide technical direction and guidance to support business operations.
- Ability to diagnose and resolve system issues quickly and effectively.
- Strong knowledge of Agile, Waterfall, and other information technology project management methodologies.
- Ability to evaluate additional products and add-ons to identify potential functionality and implementation requirements.
- Strong understanding of information technology and business concepts preferred.
- Experience leading cross-functional projects preferred.
- Customer service experience preferred.
- Fluency in English required; multilingual capabilities preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
The Team
We are seeking a Systems Administrator to join American Tower’s IT organization. The team focuses on delivering technology solutions, data management, and reporting analytics that support U.S. Tower operations. Day to day you will administer system applications, configure enhancements, fulfill maintenance requests, troubleshoot issues, and support users across the organization and external customer base. As a Systems Administrator, you will serve as a subject matter expert, partner with functional teams and leaders, and help maintain the operational infrastructure by supporting issue resolution, system improvements, and ongoing business needs.
What You Can Offer Us
- Administer and configure system platforms, including user setup, profiles, roles, object customization, fields, record types, page layouts, and data management transactions.
- Act as a primary point of contact for technical support and troubleshooting of supporting applications.
- Support business requirements gathering and the design, testing, and implementation of information technology solutions that meet established requirements and standards.
- Troubleshoot and analyze integration issues across associated systems and teams.
- Analyze and resolve complex functional and data issues and develop solutions and workarounds.
- Develop training materials and support system user training workshops, including presenting new systems, features, and enhancements and providing one-on-one training.
- Implement and maintain system governance best practices, including security settings, user permissions, system configuration documentation, and compliance requirements.
- Scope and prioritize enhancement requests with multiple stakeholders, including the Project Management Organization, internal business customers, and senior management, and support roadmap maintenance.
- Develop and maintain productive business customer relationships and support collaborative solution delivery.
- Create and maintain reports and dashboards to support business operations and decision-making.
- Other duties as assigned.
What You Need to Succeed
- Bachelor’s degree required, with a concentration in a relevant field preferred.
- A minimum of 3 years of system support experience required.
- Experience bringing robust, scalable systems solutions to market preferred.
- Ability to analyze data, identify trends, and make recommendations for system improvements.
- Ability to provide technical direction and guidance to support business operations.
- Ability to diagnose and resolve system issues quickly and effectively.
- Strong knowledge of Agile, Waterfall, and other information technology project management methodologies.
- Ability to evaluate additional products and add-ons to identify potential functionality and implementation requirements.
- Strong understanding of information technology and business concepts preferred.
- Experience leading cross-functional projects preferred.
- Customer service experience preferred.
- Fluency in English required; multilingual capabilities preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About American Tower Corporation
With the rollout of new wireless technologies like 5G, the explosive growth in the Internet of Things (IoT), and the continued proliferation of smartphones worldwide, there’s never been a more exciting time to work in wireless.
American Tower is a Fortune 500, S&P 500, and Forbes Global 2000 company that provides the infrastructure for modern digital communications.
Starting in 1995 with 2,700 towers, our global portfolio today includes over 220,000 owned or managed sites around the globe. Headquartered in Boston, Massachusetts, we have operations throughout the Americas, Europe, Africa and Asia.
We’ve experienced exceptional growth over the past decade, and we believe that our outlook for the future is just as strong. If you like to be where things are happening, this is the place for you.
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