A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, reporting to Core Quality Manger and ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you'll experience unparalleled collaboration with many functions of the organization - Engineering, Customer Excellence, Supply Chain, Marketing Creative, ID, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You'll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements. 

Responsibilities:

• Analyze customer complaints and investigate field failures - translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
• Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
• Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
• Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
• View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
• Partner with SharkNinja's Customer Excellence team to monitor consumer reception and sentiment in field.
• Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
• Collaborate with cross-functional teams in China, Vietnam, and local warehouses to support product improvements, drive engineering changes, manage product reworks, etc.

Qualifications:

• Bachelor's Degree in mechanical engineering, quality, product development, human factors engineering, or a related field
• 2 years of related experience
• Experience analyzing Data and using visualization software like Tableau, PowerBI, or similar
• Experience with root cause and corrective action reports and management - 8D, 5 why's, fishbone diagrams, or similar
• Experience with Project management and tools that go with it like JIRA, MSFT Project, Asana, or similar
• Experience with Microsoft Word, Excel, and PowerPoint; knowledge of SharePoint a plus
• Ability to travel domestically, approximately 1 trip per quarter for 1 week each

At SharkNinja, our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Our Culture

At SharkNinja, we don't just raise the bar-we push past it every single day.  Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.  

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. 

Learn more about us:  
Life At SharkNinja  
Outrageously Extraordinary   SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/ 

For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/

For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com