ESSENTIAL DUTIES AND RESPONSIBILITIES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages, especially youth, caregivers, and families, and perform circulation, programming, readers' advisory and clerical duties in all areas of unit.

• Deliver exceptional and engaging service to the public.
• Perform circulation and patron account management duties.
• Assist patrons in locating books and information and in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Monitor public areas of library.
• Communicate and apply library policies and procedures; address and resolve patron issues.
• Promote library services and may participate in outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Perform data entry, record editing, and other clerical tasks.
• Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• May assist with special projects and coordinate daily tasks of unit.
• Other duties as required for the good of the Library.

MINIMUM REQUIREMENTS:

Education and Experience: High school diploma or high school equivalency is required. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities:

• Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication and interpersonal skills and a positive attitude.
• Sound judgment and problem-solving skills, including the ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
• Knowledge of urban public library concepts and techniques, literature and media, digital resources, and current technology.
• Ability to operate library computers, equipment, software and systems.
• Knowledge of developmental principles, materials and current issues related to serving youth; ability to establish positive relationships with youth.

PREFERRED: Bachelor’s degree from a recognized college or university is desirable. Experience serving youth and working in public libraries or other community settings is desirable. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library.

SCHEDULE: The work week is 30 hours assigned in the best interests of the Library and includes evening and Saturday hours. The initial schedule will be:

• Monday 8:30-5 (or off for Saturday) 
• Tuesday 8:30 - 5  
• Wednesday 10:30 - 7  
• Thursday 8:30 - 5  
• Every third Saturday 8:30 - 5 (Saturday rotation #2)  

REQUIRED DOCUMENTS:

Please upload the following documents to complete your application:

• Resume
• Cover Letter