Job Description
Essential Duties & Responsibilities:
Provide reference and research services for learners, faculty and staff, and assist users in developing effective skills, competencies, and strategies using library databases and other online resources.
Reference:
Assess the nature of reference queries to determine desired information need.
Assist learners, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes: phone, email, chat, etc.
Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture. Promote library services and instruction.
Troubleshoot technical library problems with learners and work towards immediate resolution or accurate escalation.
Operational Tools & Resources:
Update and maintain library instruction resources, team training materials and operational job aids. This includes library guides, FAQ’s, internal tracking lists on SharePoint, etc.
Professional Development & Team Collaboration:
Attend scheduled 1:1 meetings with supervisor.
Participate in team training and personal development opportunities as time allows.
Remain current on technologies or trends that enhance teaching and learning as time allows.
Create annual goals and provide feedback on your performance.
Job Skills:
Strong commitment to customer service.
Experience working with adult learners and delivering reference services to a diverse population.
Ability to work effectively both independently and as a team member with diverse faculty, staff and learners in a dynamic, rapidly changing environment.
Ability to spend majority of time interacting with people via phone and computer.
Knowledge of library research and online searching.
Strong organizational and analytical skills, commitment to accuracy and attention to detail.
Excellent interpersonal, written and verbal communication skills.
Demonstrated ability using Microsoft Office computer applications. Experience with SnagIT, Libguides, Kaltura and Captivate preferred.
Evening and weekend hours will be required.
Demonstrated ability to locate, understand, and interpret bibliographic citations.
Demonstrates initiative and responsibility.
Demonstrated ability to prioritize and meet deadlines.
Work Experience:
One to three years of relevant reference librarian experience in an academic library preferred.
Education:
A Master of Librarian & Information Science (MLIS) or a Master of Library Science (MLS) from ALA accredited institution (required).
Other:
Broadband or high-speed internet connection required. (No Satellite internet).
Must be able to spend significant time working at a computer and on the phone using a headset.
Work location: Remote or virtual (work from home).
Note: Job responsibilities are subject to change based on business needs.
Specific Hours: Very part-time role of (10) hours per week.
Must be able to work the following required hours (non-negotiable):
One of the following weekend days:
Sunday: 11 am to 8 pm Central
One of the following evenings:
Monday: 6 to 8 pm Central
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].
Essential Duties & Responsibilities:
Provide reference and research services for learners, faculty and staff, and assist users in developing effective skills, competencies, and strategies using library databases and other online resources.
Reference:
Assess the nature of reference queries to determine desired information need.
Assist learners, faculty, and staff in using library resources and services, including instructional and technical assistance in established modes: phone, email, chat, etc.
Demonstrate initiative in promoting and maintaining learner-and-customer focused services and culture. Promote library services and instruction.
Troubleshoot technical library problems with learners and work towards immediate resolution or accurate escalation.
Operational Tools & Resources:
Update and maintain library instruction resources, team training materials and operational job aids. This includes library guides, FAQ’s, internal tracking lists on SharePoint, etc.
Professional Development & Team Collaboration:
Attend scheduled 1:1 meetings with supervisor.
Participate in team training and personal development opportunities as time allows.
Remain current on technologies or trends that enhance teaching and learning as time allows.
Create annual goals and provide feedback on your performance.
Job Skills:
Strong commitment to customer service.
Experience working with adult learners and delivering reference services to a diverse population.
Ability to work effectively both independently and as a team member with diverse faculty, staff and learners in a dynamic, rapidly changing environment.
Ability to spend majority of time interacting with people via phone and computer.
Knowledge of library research and online searching.
Strong organizational and analytical skills, commitment to accuracy and attention to detail.
Excellent interpersonal, written and verbal communication skills.
Demonstrated ability using Microsoft Office computer applications. Experience with SnagIT, Libguides, Kaltura and Captivate preferred.
Evening and weekend hours will be required.
Demonstrated ability to locate, understand, and interpret bibliographic citations.
Demonstrates initiative and responsibility.
Demonstrated ability to prioritize and meet deadlines.
Work Experience:
One to three years of relevant reference librarian experience in an academic library preferred.
Education:
A Master of Librarian & Information Science (MLIS) or a Master of Library Science (MLS) from ALA accredited institution (required).
Other:
Broadband or high-speed internet connection required. (No Satellite internet).
Must be able to spend significant time working at a computer and on the phone using a headset.
Work location: Remote or virtual (work from home).
Note: Job responsibilities are subject to change based on business needs.
Specific Hours: Very part-time role of (10) hours per week.
Must be able to work the following required hours (non-negotiable):
One of the following weekend days:
Sunday: 11 am to 8 pm Central
One of the following evenings:
Monday: 6 to 8 pm Central
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].
About Strategic Education Inc.
Work is changing. The economy is rapidly transforming. We’re innovating education and transforming learning to help people prepare for the workforce - today and in the future. Our innovation is powered by the belief that today's workforce cannot be supported by yesterday's education. To be relevant now and in the future, we need to transform learning to create an experience that delivers results.
Our goal is to create as much economic mobility for our students as possible. We exist to help them better their lives through education. The interests of our students come first. If we do a good job serving them, our success follows. We need to be on the cutting edge of the future of learning and work.The world is changing rapidly. The education we offer must be relevant and practical. It must provide our customers with the knowledge and skills to prosper in our modern economy. We must never take success for granted and we must obsess about being better every day. Our success over the long term depends on our ability to move faster than the disruptive forces around us.
Our people are our most important asset.
We value teamwork and collaboration. We must attract, develop, and retain the best talent. We're excited to meet you!
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