The Department of Natural Resources and Parks is seeking an energetic and motivated candidate to lead the continued growth and management of the Lessons Learned Program within the Wastewater Treatment Division (WTD).  This pivotal role involves coaching and motivating staff, implementing business process improvements, and ensuring the effective dissemination of lessons learned throughout the organization. As we build upon the foundation laid during the program's implementation phase, the successful candidate will play a crucial role in fostering a culture of innovation, collaboration, and continuous improvement.
 
If you are a proactive, innovative, and results-driven professional with a passion for continuous improvement, we invite you to apply for this exciting opportunity to shape the future of our Lessons Learned program at King County's Wastewater Treatment Division. Join us in making a positive impact on the community and the environment.

About The Role:
The primary function of the Lessons Learned Program Manager is to drive the continuous improvement of the Division's operations by systematically capturing and sharing knowledge gained from various projects. The successful candidate will lead initiatives aimed at improving project outcomes and operational efficiencies. Key initiatives include:
 

• Developing and facilitating lessons learned workshops and training sessions to promote a culture of learning within the organization.
• Collaborating with project teams to identify and document lessons learned, ensuring that these insights are integrated into future projects.
• Analyzing data to identify trends and recommend actionable improvements.

Our regional wastewater treatment system has a big job to do. Not only does it operate around the clock to sustain a healthy environment, but this vital infrastructure also supports economic development that enables our region to thrive.

Joining our team as the Lessons Learned Program Manager offers a unique opportunity to influence the Division's culture and operational practices positively. You will work with diverse teams across the Division, implementing innovative solutions that directly improve project workflows and enhance staff effectiveness. This role is ideal for individuals passionate about fostering a learning environment and driving continuous improvement, ultimately leading to more efficient project delivery that benefits the public we serve

What You Will Be Doing: 

• Coach and motivate staff to be confident and independent to develop innovative solutions.
• Facilitate knowledge sharing sessions, workshops, and training programs to disseminate lessons learned throughout the organization.
• Develop and implement business process improvements, provide guidance, and delegate action items to other staff identified through continuous improvement initiatives or as assigned.
• Develop program improvement recommendations and distribute, monitor, and report on status of action items for each program.
• Coordinate review/comment process for the Lessons Learned program and develop communications, implementation, and training plans for various WTD user groups.
• Develop performance metrics and manage a SharePoint database. 
• Monitor and evaluate the effectiveness of the lessons learned program, making continuous improvements as necessary.
• Lead/facilitate lessons learned and continuous improvement workshops.
• Gather and analyze data. 
• Write reports summarizing analysis, trends, or research.
• Stay informed about the industry best practices, regulations, and emerging technologies related to wastewater treatment to ensure the relevance and effectiveness of the Lessons Learned Program.

Qualifications You Must Bring:  

• A Strong communicator both verbally and in writing. Able to communicate with audiences at all levels of the organization.
• Establish and maintain effective working relationships with a diverse group of individuals and present information in a tactful and diplomatic manner.
• Ability to manage multiple priorities with conflicting deadlines.
• Advanced knowledge of project management techniques and principles.
• Advanced ability to effectively train, coach and mentor others.
• Ability to work independently and as a team member.
• Knowledge of research methods.
• Basic quantitative, analytical, and problem-solving skills.
• Skills in gathering, manipulating, and using data.
• Skills in providing prompt and proactive data management support to end users.
• Proficiency in use of software that supports the delivery of work products, such as SharePoint, database software as well as Microsoft Office 365 products such as Word, Outlook, Teams, PowerPoint, Excel, Visio and similar.

• Action Oriented:  Readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
• Communicates Effectively: Is effective in a variety of communication settings; one-on-one, small, and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
• Plans and Aligns:  Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.

• A Valid Washington State Driver's License or the ability to arrange transportation to visit project sites on short notice.

• Mentoring and educating others in WTD's capital delivery program.
• Facilitating large, information-gathering meetings with a diverse group of participants.
• Developing, managing, and maintaining SharePoint sites using MS Office 365 products.
• Proficiency with Microsoft PowerApps.
• Ability to document and enforce database policies, procedures, and standards.
• Communications skills centered around the development and implementation of continuous improvement activities.
• Continuous improvement certification such as Lean/Six Sigma.

Working Conditions:

• Remote and Onsite Work Details: Employees in this role work remotely from a home location, with onsite reporting requirements typically 3-5 days per month. The frequency of onsite work is determined by business needs and may be adjusted accordingly. Onsite reporting locations may be at various King County worksites including parks and the collaboration space at King Street Center (201 S. Jackson St, Seattle, WA 98104).  This work arrangement promotes work-life-balance and reduces carbon footprint under the department's vision.  
• Remote Work Location Requirement: Employees must reside in Washington State and be within a reasonable distance to King County worksites to meet onsite reporting requirements.
• Work Location: 201 S Jackson St, Seattle, WA 98104
• Work Schedule: This full-time position is exempt, works a 40-hour work week.  This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is not overtime eligible.  The work schedule will be determined based on business needs but will primarily be remote.  The selected candidate will be required to go into various King County locations as business needs dictate.
• Union Representation: This position is represented by the Technical Employee's Association (TEA). 

• Complete Application
• Resume
• Optional Cover Letter