IT Operations Technician - Journey

Position Number: 908351

Full Time or Part Time: Full Time

Anticipated Recruitment Range:

Position Type:

Job Category: Staff - Information Technology

Organizational Unit Overview:

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The Data Center Operations team provides 24×7 monitoring and support for the Data Center environment (including cooling, power, and fire suppression) and critical I.T. Infrastructure (including servers and on line services). The team is also responsible for the installation and asset tracking of physical hardware in the Data Center.

Job Duties:

• Monitor data center infrastructure including chillers, air/water flow systems, air conditioning, water alarm, fire alarm, security panels, generators, UPS, etc.

• Monitor enterprise systems servers, storage, applications, and networking services and escalate for higher level support when needed.

• Assisting customers by answering help desk calls, entering help desk tickets, or interacting with facilities staff, vendors, programmers, or system administrators as customers experience difficulties with connections, accounts or services provided.

• Installing and deinstalling I.T. equipment.

• Provide after-hours onsite support for Data Center, including nights, weekends, and holidays.

Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position has been designated by the University as critical to University operations and is considered Mandatory.

Minimum Education/Experience:

High School or General Educational Development diploma and six months of experience. Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience. Journey level requires an additional 6 months of education or experience.

License or Certification Required by Statute or Regulation:

Preferred Experience, Skills, Training/Education:

IT related certifications including Microsoft, Oracle, Network +, CISCO, and others are preferred.

Experience in the Data Center field of work including, systems administration, electrical and HVAC functional knowledge and cable maintenance/installation is desired. Experience with installing hardware, making network connections, and connecting power strips is preferred.

Special Instructions to Applicant:

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume' on your application when completing the job duties section.

• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).

• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

• Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

Job Close Date: 10/23/2024

Open Until Filled: No

Initial Screening Begins:

To apply, visit https://apptrkr.com/5667245

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

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