Job Description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Service Agent! Join us and support CSAA IG in achieving our goals.  
We are hiring in the following locations!

• Arizona

• Idaho

• Colorado

• Sacramento, California

• Oklahoma

• Nevada

• New Jersey

• Pennsylvania

• Delaware

Your Work:

• As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day!

• Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels.

• Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.


Training:

• Our next start date is scheduled for 04/28/2025.

• Training includes instructor-led virtual classroom and on-the-job training.

Work schedule:

• Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift with an 8:00pm ending time (local time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 11:30am-8:00pm your local time, M-Sunday. You will have one weekend day off and one weekday off. Days off are typically not consecutive, we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

Compensation:

• Shift differential and bilingual differential are applied for those who qualify.

Required Experience, education & skills:

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.

• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.

• P&C or Personal Lines License; if not licensed at time of hire, must obtain license within 6 months of hire date.  Company will provide study materials and cover cost of licensing exam.

What would make us excited about you?

• Property & Casualty industry experience preferred.

• 2 years of customer service experience.

• Associates or Bachelor's Degree preferred.

• 1 year or more in a Chat support role communicating with customers via Chat preferred.

• Bilingual skills preferred.

• Strong communication, empathy, adaptability, and interpersonal skills.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

• You can navigate through Windows-based and web browser applications and use the computer keyboard efficiently and accurately to input all important data.

• High attention to detail to ensure accuracy of all information recorded.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: [Benefits (aaa.com)](https://careers.csaa-insurance.aaa.com/Benefits?prefilters=none&CloudSearchLocation=none&CloudSearchValue=none)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. 00PDN-9e511dcf-e916-4a41-9740-05282d9c5e4e