Field Ops Shared Services - Customer Experience Specialist - Technology
Field Ops Shared Services - Customer Experience Specialist - Technology
Full Job Description
Who We Are:
Aquent is a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond.
Job Summary:
As a Customer Experience Coordinator at Aquent, you'll be a part of a team that provides top notch support to the design teams of the Fortune 500. As an added bonus, you'll have the opportunity to meet and work alongside tons of motivated and forward-thinking people, at a company that drives innovation.
In this role you will help deliver exceptional customer support to our internal staff, external talent, and clients. You will support the users of our various digital platforms, by channeling your inner investigator, and collaborating with cross functional teams, to identify and resolve user issues.
Duties/Responsibilities/Primary Function:
• Provide front line (Level 1) support for both internal staff and external talent and clients by investigating, identifying and resolving issues across multiple user platforms
• Troubleshoot issues efficiently – know when to use your resources and when to escalate
• Communicate effectively with both technical and nontechnical users via face-to-face video chats, phone calls, email, chat, and our helpdesk ticketing systems
• Collaborate and align cross-functional teams toward a shared vision
• Identify innovative ways to streamline/automate manualprocesses and update procedural documentation accordingly
What You’ll Need
• Inquiry Mindset- drive to understand the “why” of events
• Initiative & Motivation- the ability self regulate by utilizing strong organizational and time management skills
• Empathy- the drive to help people through exceptional communication and interpersonal skills.
• Resilience - Adaptable, flexible, and innovative when faced with change
Preferred Skills:
• Associates, Bachelor's degree, or Proven Practical Experience in business administration or related field
• 2-4 years of customer service experience in design, technology or recruiting industries
• Experience with technical troubleshooting, critical thinking, and problem solving.
• Proficient with Google Suite (Ex: Sheets, Doc) Microsoft (Ex: Word, Excel), or related suite software
• Working knowledge of Active Directory
WHY AQUENT? WHAT WE OFFER ...
• Remote first work environment - equipment provided + internet reimbursement
• Work/life balance: we say it, we mean it
• Generous benefits package:medical, vision and dental benefits, generous 401(k), FSA, tuition reimbursement, and more
• An unusually generous and flexible vacation - AKA unlimited PTO
• Free use of our Hawaii and Florida beach houses
• Individualistic approach: we encourage a personal touch to your work; we don't believe in a "one-size-fits-all" approach
• Industry reputation: we are the world's largest creative staffing firm
ABOUT AQUENT
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, Aquent is making the future of work better for everyone. Its brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Employer of Record, and Aquent Gymnasium. To learn more, visit aquent.com.
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you require an ADA reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Carolyn Sarante, Director of Employee Relations at csarante@aquent.com or Lucas Manzaneres, Employment Relations Specialist, at lmanzaneres@aquent.com.
Aquent is a global workforce solutions company that helps organizations find, grow, and support their most valuable resource - people. More than 30 years ago, we invented the creative and marketing staffing speciality. We continue to be the largest creative staffing firm in the world. By challenging conventional wisdom, we continuously innovate across talent, services, and technology within the creative space and beyond.
Job Summary:
As a Customer Experience Coordinator at Aquent, you'll be a part of a team that provides top notch support to the design teams of the Fortune 500. As an added bonus, you'll have the opportunity to meet and work alongside tons of motivated and forward-thinking people, at a company that drives innovation.
In this role you will help deliver exceptional customer support to our internal staff, external talent, and clients. You will support the users of our various digital platforms, by channeling your inner investigator, and collaborating with cross functional teams, to identify and resolve user issues.
Duties/Responsibilities/Primary Function:
• Provide front line (Level 1) support for both internal staff and external talent and clients by investigating, identifying and resolving issues across multiple user platforms
• Troubleshoot issues efficiently – know when to use your resources and when to escalate
• Communicate effectively with both technical and nontechnical users via face-to-face video chats, phone calls, email, chat, and our helpdesk ticketing systems
• Collaborate and align cross-functional teams toward a shared vision
• Identify innovative ways to streamline/automate manualprocesses and update procedural documentation accordingly
What You’ll Need
• Inquiry Mindset- drive to understand the “why” of events
• Initiative & Motivation- the ability self regulate by utilizing strong organizational and time management skills
• Empathy- the drive to help people through exceptional communication and interpersonal skills.
• Resilience - Adaptable, flexible, and innovative when faced with change
Preferred Skills:
• Associates, Bachelor's degree, or Proven Practical Experience in business administration or related field
• 2-4 years of customer service experience in design, technology or recruiting industries
• Experience with technical troubleshooting, critical thinking, and problem solving.
• Proficient with Google Suite (Ex: Sheets, Doc) Microsoft (Ex: Word, Excel), or related suite software
• Working knowledge of Active Directory
WHY AQUENT? WHAT WE OFFER ...
• Remote first work environment - equipment provided + internet reimbursement
• Work/life balance: we say it, we mean it
• Generous benefits package:medical, vision and dental benefits, generous 401(k), FSA, tuition reimbursement, and more
• An unusually generous and flexible vacation - AKA unlimited PTO
• Free use of our Hawaii and Florida beach houses
• Individualistic approach: we encourage a personal touch to your work; we don't believe in a "one-size-fits-all" approach
• Industry reputation: we are the world's largest creative staffing firm
ABOUT AQUENT
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, Aquent is making the future of work better for everyone. Its brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Employer of Record, and Aquent Gymnasium. To learn more, visit aquent.com.
Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you require an ADA reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Carolyn Sarante, Director of Employee Relations at csarante@aquent.com or Lucas Manzaneres, Employment Relations Specialist, at lmanzaneres@aquent.com.
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