Job Summary

We are seeking a Director, Markets, Operational Client Relationship Management to join our team at Standard Chartered Bank in Newark. The successful candidate will be working with the Head, Markets Operational CRM as well as other team members to drive origination, develop strong client relationships and be seen as an expert in this area by internal and external stakeholders.

The successful person will oversee the Operational Client Relationship Managers looking after Investor clients across the Market Client Solutions team globally. The successful candidate is fully accountable for the service delivery relationship for the Markets Investor segment clients globally.

A solid understanding of Markets products and the client and trade lifecycle would be a requirement. The candidate will play a key role facing off to the Markets Sales Investor business stakeholders and would be responsible to run cadence globally to ensure oversight over the client's operational customer experience and ensuring alignment with the Investors business plan.

Key Responsibilities

• Be the expert in developing strategies for managing relationships with clients in the Investors segment.
• Oversee the Investor segment team globally as well as having management oversight across the Operational Client Relationship Management group within the Americas region.
• Manage the overall cadence of client service delivery specific to the segment across all operational touch points - pre-trade/trade and post trade.
• Manage and drive initiatives to align operational strategies with client expectations and business goals.
• Work with key clients to identify opportunities to develop operational solutions or service offering to deliver value beyond the standard service.
• Strategize ways to improve the client operational experience across all the touchpoints working collaboratively with functional teams within Operations across CIB.
• Keep abreast with industry trends and technological advancements to propose innovative solutions to improve the operational relationship.
• Develop and forecast capabilities to proactively identify operational bottlenecks and assess performance trends.
• Acts as a strategic advocate for the Investors client segment, ensuring their needs are prioritised in operational strategy implementation and process changes.
• Deliver a first-class operational relationship management in all Markets related interactions. Oversight of all client touch points: Pre / At / Post trade operational activities.
• Work with Sales / RM to identify opportunities and ensure smooth first trade execution. Ensure new account / new business / new client is successful with no operational issues.
• First port of call for Sales. Act as senior escalation contact person for internal stakeholders. Work with internal teams to resolve the issue. Communicate with clients to solve escalations pertaining to their transactions as well as understand their longer terms needs to shape business choices in Operations.
• Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes.
• Account Planning: Build operational account plans alongside Sales and broader functions that provides a view of client personas, opportunities and plans for improvement.

Skills and Experience

• Communication skills
• Customer Relationship Management
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to Influence
• Time Management

Qualifications

• The candidate preferably should have at least 10 years of experience.

• Client Management experience.

• Financial Markets experience is required.

• Bonds, equities, the various international currencies, and derivatives are big plus.

• FX, Derivatives, Capital Markets knowledge.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 121,000 USD to 182,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers websitewww.sc.com/careers

www.sc.com/careers