Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Director of Foreclosures oversees the company’s Foreclosure and Post-Foreclosure departments ensuring efficient, accurate and compliant operation. This role includes, under minimal direction, managing and developing a team, setting objectives, providing coaching and feedback, and driving productivity. The Director is responsible for monitoring departmental performance, resolving escalated issues, and ensuring adherence to investor, company, state and federal guidelines. This position is essential for maintaining operational excellence and compliance within the foreclosure and post foreclosure departments while fostering a high-performing team.

Essential Functions

• Oversee and optimize team performance and operational metrics to ensure efficiency, productivity and compliance.
• Provide leadership through goal setting, coaching, training, and regular performance
• Manage department budgets and general ledger accounts, ensuring financial accuracy and
• Resolve escalated issues related to investor concerns, compliance, and
• Prepare and present productivity reports, trend analyses, and updates to VP Default Management
• Address and resolve action items from audits, providing responses and ensuring corrective actions are implemented.
• Directs the development of training to ensure changes and improvements relating to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices are followed
• Ensures policies and procedures reflect everyday workings of foreclosure
• Oversee department projects, ensuring proper development, implementation and
• Collaborate with Analyst to maintain and update systems and processes, ensuring they align with current policies and procedures.
• Ensure all departmental practices reflect organizational standards and compliance requirements.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required. Bachelor's in finance, business or related field required. A combination of education and experience may be considered in lieu of the Bachelor’s degree.

• Minimum 10 years of experience in Mortgage loan default servicing experience required .

• Minimum five years supervisory or leadership experience.

• Ability to organize and manage multiple priorities simultaneously.
• Strong leadership and coaching
• Expert-level knowledge of conventional and government mortgage loan documents, mortgage foreclosures, defaults and bankruptcy including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations. Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA
• Effective problem solving and decision-making capabilities; ability to work in a fast-paced, deadline-driven environment required.
• Budget management and financial oversight
• Proficient with Microsoft Word, Excel, SharePoint and Power
• Limited supervision required
• Experience managing audits and ensuring adherence to regulatory
• Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness.

• Excellent verbal and written communication skills required.

• Strong interpersonal and team building skills.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Oversees a discrete department or functional area; Executes the operational plan and leads operations of a single large function/program or multiple smaller functions/programs

• Complexity: Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes

• Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization

• Interaction/Supervision: Leads through subordinate managers and other direct reports, all of whom are management or high-level individual contributors; reports directly to a member of the leadership team.

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $91,000 - $124,000 annually

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: DIREC016899