Job#: 2066737

Job Description:

Desktop Support Technician

Location: Schenectady, NY 12345

All interested and qualified candidates can please contact Schuyler Moose at [email protected]

Responsibilities:

· Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.

· Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

· Documents, maintains, upgrades, or replaces hardware and software systems.

· Supports and maintains user account information including rights, security, and systems groups.

· Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

· Network connection issues, track network connections back to network switches.

· Escalates problems and issues to a higher level of support if unable to resolve.

· Represents CLIENT in a professional and businesslike manner and communicates effectively with customers and associates.

· Interacts with customers, responding to routine technical questions or request for information.

Required skills:

· Candidates should have 3-6 years’ experience supporting PC Hardware and software.

· Comfortability providing hands & feet support for Server and Network is a plus.

· Experience supporting mobile data plans, mobile networks, and devices is a plus. · A+ certification is a plus, experience a minimum of 3 years.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.