SHIFT:

Seeking Breakthrough Makers

The ideal candidate would be someone who has a strong background with ECHO and/or HealthStream for Credentialing & Privileging, including experience in a hospital setting medical office and a strong background with participating in Joint Commission audits and licensing surveys.

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
This role performs detailed and diversified administrative and clerical functions relating to maintenance of all documentation and credentialing.

What you will do

• Maintain credentialing, licensure or accreditation compliance
• Communicate with leadership regularly to review status and criteria to ensure compliance with CHOP and regulatory standards.
• Advise leadership of anticipated problems involving credentialing, licensure or accreditation
• Maintain and perform computerized and/or manual recordkeeping functions
• Monitor data collection to ensure licensure and credentials are current
• Coordinate periodic requests for information from stakeholder departments such as Public Relations, Development and Marketing
• Ensures that primary source verifications are performed in a timely manner
• Provide administrative oversight for internal systems
• Develop and maintain automated response programs for accurate notification of time-sensitive documents pending expiration
• Continually review internal documents and updates as required for regulatory compliance
• Ensure that primary source verifications are performed in a timely manner
• Assures superior credentialing customer service
• Use independent judgment when problem solving; Seek assistance from manager, team lead, or team member immediately when necessary
• Recognize customer concerns, prioritize them appropriately and follow-up within 24 hrs on all queries
• Monitor compliance of assigned departments for all outstanding documents, files and/or signatures required to complete appointments and/or reappointments
• Provide administrative support to leadership
• Provide support for periodic projects as required as part of ongoing effort to regulatory requirements
• Coordinate related annual activities including audit data submission, site visits and surveys

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least three (3) years education, medical staff or physician related credentialing experience Required
• At least five (5) years education, medical staff or physician related credentialing experience Preferred
• At one (1) year experience in ECHO Credentialing and/or HealthStream Preferred.
• At least one (1) year experience in a medical staff office in a hospital setting Preferred.
• At least one (1) experience participating in Joint Commission audits/ licensing surveys Preferred.

Skills and Abilities

• Advanced proficiency with office software (Microsoft Office) including word processing and spreadsheet software (Word, Excel. Adobe)
• Intermediate proficiency with processing renewals, verifications and data searches
• Intermediate knowledge of credentialing management database systems
• Excellent verbal and written communications skills
• Strong organizational skills
• Strong time management skills
• Strong conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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