AHT Cooling System USA, a leader in refrigeration systems supply for the grocery and convenience industry is looking for a Technical Product Support Specialist - Commercial Refrigeration in our Orlando, FL service territory.
In this role, you will provide advanced support of customer warranty and non-warranty technical needs for all AHT product lines products and services. Additionally, will resolve technical product issues and is a liaison to Product Management for design and application.
Responsibilities include:
- Review Customer Service project scopes, store prints, diagrams, and specifications for accountability and advanced application of equipment.
- Evaluate and specify alternative components
- Work with contractors to review and ensure store meets operational standards
- Outline, develop, and implement technical training modules for internal and external use including metrics to track progress and participation with pass/fail analysis and certification protocol
- System CX with modifications and/or software and parameter suggestions for efficient operation of assigned products
- Perform/manage system energy analysis for optimal operation
- Troubleshoot and repair Heat Pump issues, achieving minimal downtime
- Assist in the development of work instructions and technical product documentation products and services
Education and Experience:
- Associate's (AA) degree or equivalent from a two-year college or technical school or equivalent combination of education and experience
- 4-6 years of related HVAC/R experience and/or training
Special Requirements:
- Ability to read, understand and use assembly drawings, wiring diagrams; capable of troubleshooting, testing and repairing electromechanical components
- Familiarity with various hand tools, refrigeration tools including pumps for evacuation and glycol, and standard tools for use in supermarket maintenance.
- Ability to use computer and software tools used to adjust parameters and diagnosis
- Familiarity with MS Word, Excel, and Outlook is required
- Ability to travel 75% (including overnight) is required
- Valid Driver's license in state of residency is required
We offer a competitive salary, benefits package, and opportunities for growth within the company. We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a highly motivated individual with a passion for providing customers with technical support, we encourage you to apply for this exciting opportunity.
Compensation details: 78000-93000 Yearly Salary
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