Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Welcome to BCG Nashville! North America's fastest growing office seeks a teammate who is excited to jump into our fast paced, world-renowned firm. First impressions are key at BCG, and as the Concierge Specialist, you will be the face of the office to all visitors, vendors and clients, warmly welcoming them with enthusiasm and exceptional customer service. This position is a highly visible role and a key member of the broader Nashville Office Experience team. The Concierge Specialist is essential to the culture of the Nashville office and is based in the office Monday through Friday.

Under supervision of the Nashville Business Management Senior Director, the Concierge Specialist performs multiple tasks including, but not limited to:

• Working in collaboration with the NAS Business Services Team to ensure the smooth day-to-day operation and consistent high level of customer experience and support services for the NAS office.
• Acting as first point of contact for guests and local office staff as the face of BCG Nashville by greeting and directing folks professionally, offering amenities and managing the concierge desk and phone.
• Covering and coordinating in-office meetings by handling room reservations, catering, room set-up, coordination of AV needs with IT team, meeting any miscellaneous requests from visitors, etc.
• Maintaining the general appearance of local office and office equipment, including stocking and maintaining kitchens and all common areas, fulfilling meeting/event and print job requests
• Supporting the broader Nashville Business Service team but helping build local office affiliation, assisting with building services requests, and performing other tasks as necessary
• Managing Digital Tools, such as internal security system, room reservation software, and digital signage

Concierge (Reception):

• Receiving visitors
• Handling all meeting related food order and needs
• Booking conference rooms
• Screening and transferring all incoming calls
• Signing for all packages
• Arranging for transportation for guests or visitors (call for car or taxi)

Building/Equipment/Facilities/Maintenance:

• Maintaining general cleanliness of office space (including conference rooms and common areas) on a daily basis
• Organizing and maintaining all public storage areas
• Assisting with coordination, set up, and cleanup of all office events
• Ensuring offices and conference rooms are clean and equipped for use on a daily basis
• Assisting staff on use of office equipment
• Coordinating with building management on housekeeping/maintenance requests, visitor access, after hours requests for extended HVAC, etc.
• Monitoring working order of office equipment and working with IT to place service calls when necessary
• Stocking paper daily on all printers and faxes
• Maintaining cleanliness of and inventory in Mother's Room
• Developing and maintaining good relationships with service vendors

Kitchen/Supplies:

• Stocking food, drinks, and paper/plastic supplies in kitchens
• Tidying up kitchens and all common areas including running and emptying dishwasher
• Cleaning, setting up, and maintaining all appliances (coffee/espresso machines, refrigerators, microwaves, etc.)
• Receiving, stocking, and monitoring office supplies

o Keeping an organized central supply closet

o Stocking all printer stations with paper and toner cartridges daily

o Stocking conference rooms with paper, pens, etc.

• Maintaining inventory of all office supplies and reordering when necessary
• Setting up and taking down periodic all-staff lunches

Document Handling:

• Collecting and distributing mail, faxes, messages, paperwork, and other documents
• Sorting and processing all mailing services, including UPS/FedEx and general postage
• Arranging courier service for package pick-up and delivery
• Processing large copy and binding jobs
• Coordinating shredding services
• Monitoring printer stations and public office spaces to ensure documents are handled per the firm's document retention and confidentiality policies

Conference Room/Meeting Management:

• Ordering and setting up food/beverages for special events/meetings
• Coordinating and provisioning AV, Video, and other special equipment requirements for conferences and meetings
• Ensuring presentations, video conference, and/or dial-in lines are up and running prior to each meeting
• Ensuring conference rooms are clean before and after each meeting

Other Administrative Tasks:

• Providing logistics support as needed for office events
• Processing and cataloging office experience costs for timely budget reporting
• Ensuring office documents such as the Business Continuity plan, intranet page, face page, etc., are continuously updated and relevant
• Providing recommendations for improved office processes
• Partnering with the Talent Acquisition and Admin Services team on various projects and initiatives
• Performing other duties as assigned or required

What You'll Bring

• Minimum of 2-3 years of office operations/facilities experience, or equivalent, preferably in a professional services firm
• Hospitality experience or College degree preferred
• Strong service orientation and hospitality mindset, sensitivity to responding to customer needs
• Strong attention to detail and accuracy, particularly when under pressure
• Ability to work periodic overtime hours as needed
• Excellent communication, analytical, and stakeholder engagement skills
• Ability to work both independently and with a team
• Willingness to take ownership and an openness to feedback
• An "up for anything" attitude and willingness to go above and beyond what is written in this job description
• Ability to prioritize work to balance multiple projects and make every deadline
• A high degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
• A strong work ethic. You exude calm under pressure and drive consensus in tough moments
• Proficiency in Windows, Word, Excel, PowerPoint, Outlook, and ability to quickly learn new applications and technology tools

Who You'll Work With

Our Nashville Business Services team is the backbone of the Nashville office and team members work to ensure that BCG NAS is running smoothly, efficiently, and productively.

Additional info

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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