Job Description

Job Summary:

Performs various administrative duties in an efficient manner to support area office staff. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

Job Responsibilities:

Customer Experience

Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.
Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
Cascades key communications to the area and associated districts, as instructed by Director Pharmacy & Retail Operations.
Supports Director, Pharmacy and Retail Operations with store visit scheduling, preparation, visit documentation and reporting. Holds weekly meetings to prepare for visits.
Approves PTO for area staff, district staff, and store managers.
Provides area recruitment support for Director Pharmacy & Retail Operations: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Provides recruitment support for Healthcare Specialty Supervisor.
Screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
Support District Manager and Healthcare Specialty Supervisor with relevant information collection and system submission, approvals, and requests (e.g., FDF request submission).
Schedules, prioritizes and follows up on meetings and appointments for the Director, Pharmacy and Retail Operations.
Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently. Accesses
District Manager calendar to support scheduling of area meetings and calls.
For the Director, Pharmacy and Retail Operations, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). Supports meeting facilitation.
Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.
Processes reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis.
Prepares area staff, district staff, and store managers’ payroll; resolves payroll issues when necessary.
Submits store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes.
Organizes and maintains paperwork and files from all stores in the area.
Handles confidential and/or sensitive information with discretion.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Performs general office duties and completes special assignments and other tasks as assigned, (e.g. report generation).

Training & Personal Development

Attends training and completes PPLs requested by Director, Pharmacy & Retail or Regional Vice President.
Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.

Communications

Serves as a liaison between the stores, the area office and the corporate office.
Reports disciplinary issues and customer complaints to management.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

High School Diploma / GED.
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

Preferred Qualifications

Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.