Job Description Summary

Job Description:
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Associate Director of Novartis Core Infrastructure Services/ Engineering organization is responsible for execution, continuous improvement, service delivery and operations of a specific function /platform. OR Develop and maintain a technology roadmap which supports the respective Service Strategies of a specific function / platform.

Oversee the operational health, deployment and lifecycle of the technology and/ or platform solutions OR Design and deploy technology solutions and/ or act as L4 support during major and critical incidents.

Automation of service deployments and management to enable modern delivery flows including DevOps and SRE, with a goal of providing efficiency, flexibility and speed at the lowest aggregate cost.
Recruit, coach and mature a team that is consistently over performing and delivering on business and technology objectives. Drive change management and culture change by adhering to and evangelizing Novartis values and behaviors.

Job Description

Major accountabilities:

Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes -Span of Control 3 -5 or technology lead --Manage a team of Individual Contributors for Core Infrastructure Services by allocating financial and human capital for Operations and ensuring timely and effective delivery of services -OR Responsible for a technology stack -Platform with limited to non-direct people lead --Contribute technical architectural activities for the responsible technology domain --Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations for the responsible area -Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels -Support the Retain -recruit -hire -manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision in the responsible area --Responsible for develop input for the service -platform strategy development

Key performance indicators:

Stable -compliant -secure -and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

Operations Management and Execution.
Project Management.
Strong negotiation and analytical skills.

Skills:

Communication Skills.
IT Infrastructures.
IT Operations.
IT Service Management.
Problem Solving Skills.
System Integration.
Vendor Management.

You'll receive:

Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion (hard coded in Workday):

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

#Sandoz

Skills Desired

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management