How to Apply

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. Please describe your background and qualifications and why you believe you would be a good fit for this position in Cancer Services - Radiation Oncology.

Job Summary

In partnership with the Ambulatory Care Clinical Chiefs (ACCC), Medical Directors, Advance Practice Provider (APP) Managers and Nurse Supervisors, the Administrative Manager Senior provides leadership and support in the management of clinical operations along with administrative and financial functions within Cancer Services - Radiation Oncology Ambulatory Care Units (ACU). This includes providing direct oversight, support, and management of the daily operational activities of the out-patient oncology clinics.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Basic Function and Responsibilities:

The Administrative Manager Senior of Cancer / Radiation Oncology Ambulatory Care Units (ACU) reports to the Associate Chief Operating Officer of Ambulatory Care Services / University of Michigan Medical Group (UMMG), and partners with the Ambulatory Care Clinical Chiefs (ACCC), Medical Directors, Nurse Supervisors and Advanced Practice Provider (APP) Managers for overall performance and management of the ACUs.

This position has dedicated effort to provide administrative leadership and operations management to the Cancer / Radiation Oncology ACUs which are large, complex outpatient clinics. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Essential Functions:

Care Delivery

Implementation of clinical care model, guidelines and standards of care at ACU level
Implementation of provider deployment
Identification non-provider staff complement at the clinic/ACU
Review visit/productivity data to identify potential revisions to the staffing model
Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, fax server, medical records (both new patient and return visits), and call activity
Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to population

ACU Operations

Supervision and direction given to operational administrative and clinical staff and engagement in their professional development
Oversees the day-to-day operations of the ACUs
Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
Leads onboarding of new providers and support staff into the clinic
Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic
Evaluates clinical support and admin staff in collaboration with the triad leadership team
Provides feedback on operational issues involving providers in the ACU
Manages routine clinic operations (e.g., clinic flow, scheduling, billing, referral management, in basket management, etc.)
Provides feedback/supervision/support/performance evaluation of assigned ACU staff
Develop and oversee efforts to recognize and incentivize staff excellence
Identify opportunities for quality improvement, and carry forward quality improvement initiatives, in all areas of ACU operations
Assists Triad leadership with decision making around strategic initiatives, attainment of department/unit objectives, strategic service decisions related to internal and external customers and attainment of ACU and UMMG goals
Collaboration with Centralized Support Services
Collaborate with IT for required support services at the ACU level
Works regularly with support services functions to ensure operational goals are met

Space Management

Assigns team room space, exam room allocation, and continuously monitors utilization to modify allocations accordingly for optimal exam room utilization within the ACUs
Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

Patient Care

Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
Collaborate with Medical Directors, APP Managers and Nurse Supervisors to review incident reports and ensure appropriate follow-up
Collaborate with ACCCs, Medical Directors and APP Managers to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

Clinical Performance

Establish performance goals with ACU in alignment with UMMG goals
Partner with ACCCs, Medical Directors and APP Managers to ensure clinical provider scheduling is consistent with UMMG operational principles
Resolves clinical and operational problems at the ACU level
Operational and Financial Performance
Communicate performance metrics regularly to provider and staff in the clinics
Monitor operational and financial performance metrics at the ACU level
In collaboration with triad leadership, establish ACU level budget and financial plan for upcoming year
Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed
Responsible for capital request submissions

Core Responsibilities

Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines
Evaluates supporting function operations, identifying areas for improvement
Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
Represent UMMG on committees
Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings
Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise
Build a strong and collaborative relationships with the Clinical Departments leadership teams and faculty

Required Qualifications*

Bachelor's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience
3 to 5 years of progressively responsible operational leadership experience in a healthcare setting
Demonstrated skill in change management
Ambulatory operations experience
Demonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.
Knowledge of and experience implementing strategic principles and operational initiatives
Demonstrated effective written and oral communication, problem solving skills and customer service approach
Demonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization, faculty and staff
Demonstrated competence in leadership and management
Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement
Demonstrated ability to prioritize and complete tasks in a timely manner
Ability to lead large group meetings in a professional and productive manner
Expert computer skills
Proven ability to envision, create and rollout meaningful operational reporting dashboards and tools
Proficiency in organizational skills, management of multiple demands and ability to adapt to the ever-changing healthcare environment

Desired Qualifications*

Master's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience
Extensive Michigan Medicine Healthcare Administration experience including a thorough understanding of the institutional strategic plan and primary care service line engagement in the plan
Previous experience within a Cancer service line
Previous supervisory experience
Demonstrated ability/experience to engage population health strategies in primary care outpatient operations
Experience with Lean, Michigan Quality Systems
Familiarity with Michigan Medicine and departmental policies and procedures
Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standards
Experience using MiChart/EPIC electronic medical record
Familiarity with Tableau and/or other data analytic/report generating platforms

Work Schedule

Base schedule is Monday - Friday, days 8:00 am - 5:00 pm.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.